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Nokia SDM Certification - CARE Sample Questions:

1. What are the Care SW services in the portfolio segment Active Network Assurance (ANWA)?

A) Preventive services, launch support, On site troubleshooting, tailored technical support.
B) Software Maintenance (SWM), Emergency services, Life Extender (LE) and Active Software Support (ASWS).
C) 3'rd party management and support, 3'rd party support from various vendors.
D) SW change planning & support, SW change mass provisioning, SW change testing, Network cloning services.

2. How can the Care Program Manager monitor GCC performance?

A) With the monthly CDB report.
B) The Care Program Coordinator provides a report.
C) Via monthly report distributed by GCC Engagement Team in most regions.
D) The Resolve tool provides a report.

3. Why does NSN carry out Latest Estimate and Demand Supply Planning activities?

A) It is a good business practice and a SOX requirement, resulting in better planning accuracy.
B) It is an NSN F&C requirement.
C) It improves customer satisfaction.
D) It is part of the Care Program Manager's duties.

4. How the resource requirement forecast is taken from NELLE inputs?

A) F&C controller evaluates the required use of resources and calculates the expected SPC cost.
B) Resource streams manager analyse input and define the number of resources needed.
C) NELLE has no direct link to resource forecasting, forecasts are separately defined at MRA meeting.
D) NELLE planning packages include resource requirements and total figures are calculated automatically.

5. What standard response times for trouble resolution and technical query should be proposed to a new customer?

A) Customer requirements.
B) Response times in other CTs in the same country.
C) Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.
D) Response times which are defined in the global Care Contract Template.

Solutions: