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Nokia SDM Certification - CARE Sample Questions:
1. What is the Assist tool?
A) A knowledge management tool.
B) We don't use this tool in NSN Care.
C) A helpdesk data entry tool.
D) A relational Database.
2. If a CSDA gets declined, how much notice should be given to a customer that services will terminate?
A) CT Head decides.
B) 30 working days.
C) 30 calendar days.
D) 10 working days.
3. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?
A) Make sure that the customer has accepted the network elements with acceptance certificates.
B) Ensure that the Care Plan is created, communicated and agreed with customer.
C) Organize site access for NSN maintenance personnel.
D) Inform and train the customer about the NSN Care service delivery processes and practices.
4. Who should NOT participate in a Care Services tender?
A) R&D Engineer.
B) Cost Manager.
C) Service Product Manager.
D) Care Program Manager.
5. What is the MAIN customer relationship activity performed by the Care Program Manager?
A) Acts as primary interface towards the customer for Care-related activities and issues.
B) Acts as deputy for the Account Manager.
C) Acts as primary interface towards the customer for all NSN-related activities and issues.
D) Acts as primary interface towards the customer for the Project Life Cycle activities and issues.
Solutions:
Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A | Question # 5 Answer: A |
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