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Nokia SDM Certification - PS NSOP Sample Questions:

1. What are the Performance Management responsibility key areas?

A) Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
B) Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
C) Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
D) Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.

2. Which statement describes BEST the purpose of a Transformation management plan?

A) The transformation plan includes a task list, a risk assessment, a disengagement plan, a cost benefit analysis, acceptance criteria, current state description and future state definition.
B) The transformation plan identifies the transformation manager and describes the scope of work.
C) Transformation is the sum of operational activities to improve work flow, increase profitability & increase operational efficiency.
D) Transformation plan documents handover procedures from transition to operations.

3. Who is responsible to prepare the initial Project Plan for Gate 4 approval?

A) Bid Manager.
B) Tender Project Manager or Transition Manager.
C) Operational Delivery Team.
D) Operations Manager.

4. The customer has an urgent request for network tuning in a specific area due to significant cases of call drop, with the promise of increasing business opportunity in another area which is mainly in the hands of the other supplier (competitor), what's the correct way to answer this request?

A) I assure the customer that NSN is going to solve the problem by our professional network planning and optimization service, but in order to obtain all required resources and tools, it's necessary to have a purchase order to start the activities.
B) I will escalate this customer request to the Customer Team and ask to approve the related risk order.
C) It's a major network problem for which NSN could get the blame: therefore I will act to complete this additional service as soon as possible without hassling the customer with any administration.
D) This additional service improves the partnership between NSN and customer along with the high probability to increase the business and NSN's footprint. Therefore I will act to complete this additional service as soon as possible without a PO.

5. A certain SLA is failing on a regular basis, what actions could be done to resolve this?

A) Discuss with the NOC Manager, find a solution, implement solution and check status.
B) Discuss with the technical back office and put in a solution to resolve this issue.
C) Use the FM and PM processes to find the root cause of SLA failure, find a solution, implement, test and verify.
D) Use the FM and CM processes to find the root cause of SLA failure, find a solution, implement, test and verify.

Solutions: