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Nokia SDM Certification - PS NSOP Sample Questions:

1. When setting up the GDC team which BEST describes the key considerations?

A) Available Skills, Processes to be implemented and Contractual Scope & SL
B) Contractual Scope & SLA, Available OSS, Processes to be implemented.
C) Available OSS, Type of Network Elements, Processes to be implemented.
D) Processes to be implemented, Available OSS, Security to be implemented.

2. After major software upgrade on an RNC in a mobile network, the Performance Mgt Team has analysed the Performance Mgt data and has noticed a trend of call set-up failures, who now needs to be informed with the MOST urgency?

A) Network Planning & Optimisation and Care.
B) Configuration Management and Network Planning & Optimisation.
C) Configuration Management and Fault Management.
D) Configuration Management and Care.

3. In setting up the spare part requirements with NSN which of the statements MOST closely describes the key set-up requirement?

A) Implementing a Spare Part Management process and tools in GDC.
B) Having an effective warehouse management system to support Hardware Services.
C) Locating spare parts in Service vehicles and at Network Locations.
D) Having an OLA with Care for spare part management.

4. What are the Performance Management responsibility key areas?

A) Monitor Resource Performance, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report, Control Resource Performance, Report Resource Performance.
B) Escalate resource, Analyze Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance
C) Monitor Resource Performance, Escalate resource, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Control Resource Performance, Report Resource Performance.
D) Monitor Resource Performance, Create Resource Performance Degradation Report, Track & Manage Resource Performance Resolution, Close Resource Performance Degradation Report & Report Resource Performance.

5. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
B) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
C) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
D) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.

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