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CompTIA PDI+ Beta Sample Questions:

1. A technician is working on a Laser/LED device. The media is exiting the device normally but the toner can be smeared across the page. Which of the following items is MOST likely the cause of this problem?

A) Fusing Assembly
B) Toner Cartridge/Supply
C) Low Voltage Power Supply
D) Laser Emitter

2. The registration assembly synchronizes the sheet of paper to the:

A) fuser exit timing sensor.
B) image on the photoconductor.
C) pickup rollers in the media tray.
D) image data from the scanner.

3. Which of the following components are part of the document scanning function?
(Select TWO).

A) Analog to digital converter
B) Laser unit
C) Print head
D) Photoconductor
E) CCD

4. After working on a clients printer for two days in a row, the printer is stil not working. The clients frustration is showing now that they have been down for two days. Which of the following is the technicians next BEST step?

A) Escalate the service call with technical support.
B) Replace the machine with a new one.
C) Escalate the service call to the sales team.
D) Inform the customer that further training is needed to operate the device properly.

5. A customer calls and says the printer wil not turn on. While talking with the customer on the phone a technician determines that the machines power switch is turned on but no lights are on. Which of the following should the technician have the customer check next?

A) Have the customer check the fuses on the machine.
B) Have the customer check that all the printer doors are closed.
C) Have the customer check that the power cord is plugged in.
D) Have the customer check the voltage on the power supply.

Solutions: