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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Select one.

A) Altering the structural variables and confrontation
B) Altering the structural variables and smoothing
C) Altering the human variables and roughing
D) Altering the human variables and confrontation

2. Management has noticed that the accounting work group is having difficulty because group members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.

A) Give individual rewards rather than group rewards
B) Give group rewards rather than individual rewards
C) Have the group avoid competition with other groups
D) Establish more rigid role definition for group members

3. What is true about the relationship between performance evaluation and motivation?
Select one.

A) Employees must have confidence that the performance evaluation will measure their emotional state.
B) Employees see a negative exponential relationship to the performance evaluation.
C) There is no relationship if the performance evaluation is tied to the employee's superordinate goals.
D) Employees must have confidence that the effort they exert will lead to a favorable performance evaluation.

4. What is a personal view of how one is supposed to act in a given group situation?
Select one.

A) Role identity
B) Role perception
C) Role conflict
D) Role expectation

5. Employees A and B work together on the same project team. When the team faces a complex problem, the team leader usually asks B to generate alternative solutions for the team to consider.
Experience has shown that B is more likely to take initiative, to set ambitious goals, and to feel that the team can effectively influence its environment. Employee A tends to do well on jobs that are routine, is plagued with self doubt, and feels that the team is largely powerless over its environment.
Which statement is correct?

A) Employee A exhibits positive core self evaluation, and employee B exhibits negative core self evaluation.
B) Employee A exhibits negative core self evaluation, and employee B exhibits negative core self evaluation.
C) Employee A exhibits negative core self evaluation, and employee B exhibits positive core self evaluation.
D) Employee A exhibits positive core self evaluation and employee B exhibits positive core self evaluation.

Solutions: