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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) Opportunities can be created for leads.
C) The Pipeline Phase field is mandatory.
D) A Price List is required to add products to an opportunity.

2. When working with Service Management goals in Microsoft Dynamics CRM 2011, when are the Actual and
In Progress goal fields recalculated?
(Choose all that apply.)

A) when a user clicks the Recalculate button
B) automatically
C) as scheduled on the service calendar
D) when the goal record is saved

3. In Microsoft Dynamics CRM 2011, which of the folowing types of activities can you distribute? (Choose all that apply.)

A) other campaign activities
B) phone campaign activities
C) planning activities
D) email campaign activities

4. In Microsoft Dynamics CRM 2011, you need to create an account, a contact, and an opportunity from a lead. What should you do?

A) Create the account, the contact, and the opportunity with the values of the lead. Then attach the contact and the opportunity to the account.
B) Qualify the lead and convert it to an account. Create the contact and the opportunity with the values of the lead, and then attach them to the account.
C) Qualify the lead and convert it to an account, a contact, and an opportunity.
D) Qualify the lead and convert it to an account and a contact. Create the opportunity with the values of the lead, and then attach it to the account.

5. In Microsoft Dynamics CRM 2011, you need to close an opportunity as lost. Which of the following must you do?

A) Close all open activities on the opportunity.
B) Activate all draft quotes related to the opportunity.
C) Enter the close date on the close opportunity form.
D) Relate the opportunity to at least one competitor.

Solutions: