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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and
time.
What should you do?

A) Close the existing service activity as No Show, and then create a new service activity.
B) From the service calendar, choose the service activity, and then click Reschedule.
C) From the service calendar, copy the service activity to a new service activity.
D) Close the existing service activity as Cancelled, and then click Reschedule.

2. In Microsoft Dynamics CRM 2011, which of the following can be associated to a marketing list? (Choose all that apply.)

A) quick campaigns
B) sales literature
C) campaigns
D) products
E) price lists

3. In Microsoft Dynamics CRM 2011, you create a marketing campaign associated with several marketing
lists and marketing activities.
You create a new marketing list and plan to associate it with the campaign.
To which marketing campaign elements can you add the new marketing list?

A) open marketing campaign planning activities
B) new marketing campaign responses
C) undistributed marketing campaign activities
D) parent target marketing lists
E) distributed marketing campaign activities

4. Which of the following statements about Microsoft Dynamics CRM 2011 opportunities is true?

A) All quotes related to an opportunity must be in the same currency.
B) Opportunities can be created for leads.
C) The Pipeline Phase field is mandatory.
D) A Price List is required to add products to an opportunity.

5. You receive an email message from a prospective customer who references a promotion code from a letter
that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011.
What should you do?

A) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
B) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.
C) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.

Solutions: