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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM Online 2011, you create a static marketing list from an Advanced Find of
leads.
A month later, you lock and deactivate the marketing list.
Which of the following statements about the marketing list are true?

A) Deleted leads remain in the marketing list.
B) Marketing list members can be added after the list is activated.
C) Deleting a lead also removes the lead from the marketing list.
D) Marketing list members cannot be qualified until the list is activated and unlocked.

2. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Create a new opportunity that has the correct currency, and then delete the original opportunity.
B) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.
C) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
D) Open the opportunity, and then change the currency.

3. A customer calls in response to a phone call he received about a current campaign.
You need to ensure that the call is captured as a campaign response.
What are possible ways to achieve this goal?
(Choose all that apply.)

A) From the Phone Calls Created view of the referenced campaign activity, assign the phone call to a queue.
B) In the Phone Call activity for the referenced campaign, select Promote to Response.
C) Create a new campaign response activity. On the response form, select the referenced campaign and the Phone channel.
D) Create a new Phone Call activity, and set the Regarding field to the referenced campaign. Then select Promote to Response.

4. A company uses Microsoft Dynamics CRM 2011. You need to ensure that a specific customer is
always offered afternoon service appointments with the customer's preferred service technician.
Each service technician is a Microsoft Dynamics CRM 2011 user.
What should you do?

A) Create a service with a selection rule listing the preferred user. Add a service restriction on the user for the morning hours.
B) On the customer's account, set the service preferences for preferred time and preferred user.
C) On the preferred user's record, set the service preference for the account and the preferred work hours.
D) Create a service with a selection rule listing the preferred user. Change the preferred user's work hours to the afternoon.

5. A company uses Microsoft Dynamics CRM 2011. Employees run Microsoft Dynamics CRM 2011 for
Microsoft Office Outlook.
Which of the following tasks can be performed by using Microsoft Dynamics CRM for Outlook?

A) Automatically create contact or lead records from tracked email messages while online.
B) Synchronize service activity records the employee owns.
C) Automatically create contact or lead records from tracked email messages while offline.
D) Synchronize service activity records assigned directly to resource groups of which the employee is a member.

Solutions: