Microsoft MB-910 Deutsch Valid Dump : Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version)

MB-910 Deutsch real exams

Exam Code: MB-910-Deutsch

Exam Name: Microsoft Dynamics 365 Fundamentals (CRM) (MB-910 Deutsch Version)

Updated: Nov 21, 2024

Q & A: 161 Questions and Answers

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What are the prerequisites and eligibility criteria for Microsoft MB-910 Certification Exam

For this certification, you must have a basic understanding of computer programming, VB.NET, and C#. Basic knowledge of Microsoft Windows OS, MS Office tools, SQL Server Management Studio tools, and other related products is a requirement for this certification.

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Microsoft MB-910 Exam Syllabus Topics:

TopicDetails

Describe Dynamics 365 Marketing (10-15%)

Identify Dynamics 365 Marketing capabilities- describe how to target customers by using segments and subscription lists
- describe the lead generation and qualification process including lead scoring
- describe customer journeys
- describe event management features and capabilities
Describe related marketing apps- describe the capabilities of LinkedIn Campaign Manager
- describe the capabilities of Dynamics 365 Customer Voice
- describe the capabilities of Dynamics 365 Customer Insights including audience insights and experience insights

Describe Dynamics 365 Sales (15-20%)

Describe the Dynamics 365 Sales lifecycle- describe leads and the process for qualifying leads
- describe the opportunity management process
- describe the quote lifecycle
- describe use cases for orders and invoices
- describe processes and tools used for forecasting sales
Describe related sales apps- describe capabilities of Dynamics 365 Sales Insights
- describe capabilities of LinkedIn Sales Navigator

Describe Dynamics 365 Customer Service (15-20%)

Describe Dynamics 365 Customer Service components- describe cases, queues, and entitlements
- describe Knowledge Management
- describe service-level agreements (SLAs)
Describe related customer service apps- describe Omnichannel for Customer Service
- describe Connected Customer Service
- describe Customer Service Insights

Describe Dynamics 365 Field Service (15-20%)

Describe the work order lifecycle- describe the lifecycle of a work order including work order creation
- describe sources for work orders including cases, opportunities, IoT device sensor alerts, and agreements
- describe capabilities for the Inspections feature
Describe scheduling capabilities- describe resource management capabilities including skills, and proficiency models
- identify available Universal Resource Scheduling (URS) scheduling options including Schedule Assistant, Resource Schedule Optimization (RSO), and geolocation for technicians
- describe how Dynamics 365 Field Service uses artificial intelligence (AI) to help organizations become more efficient
Describe inventory and asset management capabilities- describe inventory management transaction types
- describe customer asset management and preventive maintenance processes
- describe options for performing proactive customer asset maintenance by implementing IoT

Describe Project Operations (15-20%)

Identify Project Operations capabilities- describe project components including contracts, stages, assignments, and fixed price versus time and material estimates versus retainer contracts
- identify views and reports that aid a project service company in making decisions
Describe project sales capabilities- describe the process for converting leads into projects
- describe opportunity management and quote management for project-based and product-based quotes
- describe use cases for project contracts
Describe project planning and resource management capabilities- describe allocation methods, tasks, subtasks, and assignments
- describe time and expenses entry, and entry approvals
- describe resource skills and proficiency models
- identify Interactive Gantt charts, Kanban boards, Resource Utilization boards, and Schedule boards

Describe shared features (15-20%)

Identify common customer engagement features- describe customers and activities
- describe the product catalog
- describe price lists, discounts, and currencies
- describe cases
- describe resources
Describe reporting capabilities- describe built-in reporting capabilities including dashboards, charts, views, and Report Wizard
- describe options for exporting data to Microsoft Excel
- describe options for analyzing data by using Power BI
Describe integration options- describe Microsoft Teams integration capabilities
- describe use cases for integrating with Microsoft Excel and Microsoft Word
- describe options for managing documents by using SharePoint Online
- describe email integration capabilities

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What is the Salary of Microsoft MB-910 Certification Exam

According to PayScale, the median salary of computer programmers in the US is 80,350 USD.

Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910

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