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IBM Commerce Solutions Selling/Order Mgmt Sales Mastery Test v1 Sample Questions:

1. Why do prospects need enterprise strength CPQ solution?

A) Homegrown tools are expensive to maintain and spreadsheet solutions are always out
of date.
B) Sales reps are too aggressive in their discounting.
C) Sales reps do not know the products well and require help in recommending the best product that fit theirprospects needs.
D) All of the above.

2. WebSphere Commerce helps businesses to deliver and manage brand experience across which of the following channels and touchpoints?

A) WebSphere Commerce does not manage the customer experience.
B) Any B2C touchpoint, excluding B2B.
C) Web, mobile, call center, in-store, and extended channels such as social networks.
D) Web only.

3. What functionality supports Move Add Cancel Delete (MACD) process for service configurations?

A) Lock contracted prices.
B) All of the above
C) Execute date validations.
D) Comparison of current with new/changed configurations.

4. What are the key trends driving the Commerce space?

A) Customers expect highly personalized and rich interaction.
B) None of the above.
C) Businesses are becoming product-centric.
D) Customers want to simplify shopping by using one channel for a given transaction.

Solutions: