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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What affects the value and strategy of Social Business for your customer?

A) Only Internet-based companies get value from Social Business.
B) The value is determined by how much they buy.
C) Depends on their industry, where they are in that industry, what their key differentiators are.
D) The value of Social Business is the same for every customer.

2. What is one of the goals when first meeting with customers?

A) Provoke your customer to thought and action as to how Social Business is changing how we work.
B) Ask them which products they are going to buy today
C) Determine how much budget they have
D) Deliver high-pressure sales tactics to close the deal

3. When successful social businesses analyze their social data, what important areas should they search for?

A) Trends in evolving topics
B) Press releases from associated industries
C) Past stock prices of their competitors
D) Published patents in their industry

4. Which feature of IBM Sametime can be easily translated into quick return on investment for your customers?

A) Ability to integrate with Microsoft products
B) Reduce travel costs due to meetings and reduced phone line charges from telephony
C) Support for key video and audio codecs
D) Color-coded status indicators

5. What capability allows for more than one person to create and update a site that contains helpful information like a FAQ (Frequently Asked Question) in IBM Connections?

A) Wikis
B) Journals
C) Blogs
D) Forums

Solutions: