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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What should you do when a callback meeting is requested by a potential customer?

A) Deep dive into the technologies
B) Prepare a lengthy slide deck and read each word on every page
C) Tell them what you're going to show them, show them, and then follow up with a customer or personal example
D) Follow up with fancy product brochures

2. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Consumers' opinions and ratings are leading how a product is branded
B) Employees prefer working in cubicles
C) Competitors are using social media, including crowd-sourcing for new ideas
D) Employees are using social media, including at work

3. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Broad support of industry leading vendors
B) Standards-based APIs
C) Rich-text support in chat
D) The ability to see the sender of an e-mail is online right from your inbox and chat right away

4. Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?

A) What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
B) Machines are more reliable than people.
C) Your people are costing you too much money. Let me show you how to replace them with computers.
D) People don't add to the shareholder value, only profits do.

5. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Social forums
B) Idea center
C) Blogs
D) Social everywhere

Solutions: