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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT サービス継続計画を最新の状態に保つには、他のサービス管理プロセスからの入力が必要です
どのプロセスが最も貢献しているでしょうか?

A) 問題管理
B) ITサービスの財務管理
C) 変更管理
D) 可用性管理

2. CobiT の目的は何ですか?

A) プロセスの実装方法に関する一連の詳細な実践方法を提供するため、プロセス実装ツールとして最適です。
B) IT の機能、パフォーマンス、リスクを理解し、実装し、評価するための統一された構造を提供する
C) サーベンス・オクスリー (SOX) 要件を満たすことを法的に証明する認定測定フレームワークを提供する
D) 幅広い IT アクティビティを組織化する高レベルのプロセス モデルを提供する

3. 規格の文脈において、「適合」という用語は何を表しますか?

A) 要件への準拠
B) 認定機関による品質マネジメントシステム認証
C) 監査不適合報告書と再監査報告書との調整
D) サプライヤー認証の検証

4. サービスデスクに関連する最も一般的なプロセスは何ですか?

A) 構成管理
B) インシデント管理
C) サービスレベル管理
D) 変更管理

5. リリースの成功と失敗は測定されるものとします。これらの測定値には何が含まれますか?

A) 発売日
B) リリースの頻度と種類
C) 変更要求 (RFC)
D) リリース後の期間におけるリリースに関連したインシデント

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