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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the steps to fulfill a service request is CORRECT?

A) They should be well-known and proven
B) They should include incident handling
C) They should be complex and detailed
D) They should be brief and simple

2. Identify the missing words in the following sentence.
The management of information security incidents usually requires [?].

A) A separate process
B) Specialist teams
C) Immediate escalation
D) Third party support

3. What should be done to determine the appropriate metrics for measuring a new service?

A) Using operational data to provide detailed service reports
B) Asking customers open questions to establish their requirements
C) Asking customers to provide numerical targets that meet their needs
D) Measuring the performance over the first six months, and basing a solution on the results

4. Which dimension considers how knowledge assets should be protected?

A) Partners and suppliers
B) Value streams and processes
C) Organizations and people
D) Information and technology

5. What is defined as any component that needs to be managed in order to deliver an IT service?

A) A configuration item (CI)
B) A service request
C) An IT asset
D) An incident

Solutions: