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EXIN ITIL 4 Foundation Sample Questions:

1. Which statement about the steps to fulfill a service request is CORRECT?

A) They should be well-known and proven
B) They should include incident handling
C) They should be complex and detailed
D) They should be brief and simple

2. Identify the missing word in the following sentence.
The purpose of the supplier management practice is to ensure that the organization's suppliers and their [?] are managed appropriately to support the seamless provision of quality products and services.

A) users
B) value
C) costs
D) performances

3. Which is an example of improving service utility using service management automation?

A) Reducing the time to compile service data
B) Pre-determined routing of a service request
C) Faster resource allocation
D) Monitoring service availability

4. What is an IT asset?

A) A request from a user mat initiates a service action
B) Any component that needs to be managed in order to deliver a service
C) The removal of anything that could have a direct or indirect effect on services
D) Any financially valuable component that can contribute to delivery of an IT product or service

5. What is defined as any component that needs to be managed in order to deliver an IT service?

A) A configuration item (CI)
B) A service request
C) An IT asset
D) An incident

Solutions: