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EXIN ITIL 4 Foundation Sample Questions:

1. When should a full risk assessment and authorization be carried out for a standard change?

A) Each time the standard change is implemented
B) When the procedure for the standard change is created
C) When an emergency change is requested
D) At least once a year

2. Which practice has a purpose that includes aligning the organization's practices and services with changing business needs?

A) Continual improvement
B) Service configuration management
C) Service level management
D) Relationship management

3. Which is a supplier category?

A) Commodity
B) Resource
C) Customer
D) Technical

4. Which two statements about an organization's culture are CORRECT?
1. It is created from shared values based on how it carries out its work
2. It is determined by the type of technology used to support services
3. It should be based on the culture of prospective suppliers
4. It should be based on the objectives of the organization

A) 3 and 4
B) 2 and 3
C) 1 and 2
D) 1 and 4

5. What is a definition of a service improvement plan (SIP)?

A) A formal plan to implement improvements to a customer's business processes
B) An input from availability management to service level management, detailing the service design plan
C) A formal plan to implement improvements to a service or process
D) An input from financial management for IT services to service level management, detailing the budget plan

Solutions: