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EXIN ITIL V3 Foundation Sample Questions:

1. Which statement about the emergencychange advisory board (ECAB) is CORRECT?

A) Amongst the duties of the ECAB is the review of completed emergency changes
B) The ECAB will be used for emergency changes where there may notbe time to call a full CAB
C) The ECAB considers every high priority request for change (RFC)
D) The ECAB will be chaired by the IT Director

2. Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
B) Produce and maintain all necessary Service Transition packages
C) Measuring the effectiveness and efficiency of Service Design and the supporting processes
D) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced

3. Staff in an IT departmentare experts in managing specific technology, but none of them know what services are offered to the business. What imbalance does this represent?

A) Extreme focus on responsiveness
B) Extreme internal focus
C) Vendor focused
D) Extreme focus on cost

4. A plan for managing the end of a supplier contract should be created when?

A) The contract is about to be ended
B) The Supplier Manager decides that there is a risk the contract mightneed to end soon
C) The contract is being negotiated
D) The contract has been agreed

5. Which of the following statements about processes is INCORRECT?

A) They deliver specific results
B) They are measurable
C) They respond to specific events
D) They are units oforganizations

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