Peoplecert ITIL-SOA Valid Dump : ITIL Intermediate Module - Service Offerings and Agreements

ITIL-SOA real exams

Exam Code: ITIL-SOA

Exam Name: ITIL Intermediate Module - Service Offerings and Agreements

Updated: Dec 02, 2024

Q & A: 14 Questions and Answers

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Peoplecert ITIL-SOA Exam Syllabus Topics:

TopicDetails
Topic 1
  • Supplier Management, Which Ensures All Partners And Suppliers Are Managed In The Appropriate Way And Includes Contract Management
Topic 2
  • The Value To The Business Of SOA Activities
  • Technology And Implementation Considerations
  • SOA Roles And Responsibilities
Topic 3
  • Service Portfolio Management, Which Provides Documentation For Services And Prospective Services In Business Terms
Topic 4
  • Challenges, Critical Success Factors And Risks
Topic 5
  • How The SOA Processes Rely On A Good Business Case
  • Overview Of SOA Processes And Basic Principles
Topic 6
  • How The SOA Processes Rely On A Good Understanding Of Return On Investment (ROI)
Topic 7
  • Service Catalogue Management, Which Is Concerned With The Production And Documentation Of The Service Catalogue From A Business And A Technical Viewpoint
Topic 8
  • Financial Management For IT Services, Which Includes Ensuring Understanding Of The Service Value And The Management Of All Financial Considerations

Reference: https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/service-offerings-and-agreements

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