The test has six sections, each with defined Learning Outcomes (LOs). Therefore, the training will focus on the following:

• Applying the change management of an organization in supporting CSI (questions 7-12);
• Ability to utilize ITSM concepts with importance in driving CSI; skills in applying the CSI style in managing improvements within a certain organizational context (these 2 sections provide for questions 1-6);
• Using metrics as well as measurements in enabling CSI (questions 13-20);
• Capability in utilizing ITSM concepts that are vital drivers of CSI and competence in applying the style of CSI in managing improvements within a given context for an organization (questions 29-34);
• Ability in communicating effectively for the enablement of CSI (questions 21-28);
• Implementing change management for the organization in supporting CSI (questions 35-40).

In addition to the above, there is also the Learning Outcome focused on one’s skills in applying the guiding principles for ITSM within the context of an actual world. This readiness to solve any real issue will be assessed through one of the questions in each section.

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Preparation Process

Career Opportunities

As mentioned earlier, the professionals who ace the ITIL Practitioner exam will get the related certificate. These specialists can work in different industries and companies. Some of the job roles that align with this certification include a Technical Support Agent, an Application Support Analyst, an Incident Manager, an Information Security Officer, a Network Engineer, a Project Manager, Technical Delivery Manager, a Software Auditor, a Configuration Management Manager, and a Solution Sales Specialist, among others. The average remuneration for these positions is $98,000 per annum.

Reference: https://www.axelos.com/certifications/itil-certifications/itil-practitioner-level

Conclusion

Through the ITIL Practitioner exam, individuals manage to acquire the essential knowledge of the CSI approach as a way of initiating and realizing improvements in companies or organizations. The core expertise in change management, metrics, communication, and measurement will also be achieved when you walk this path. Choose the study option from those mentioned above, take the exam, and become proficient in providing services to customers.