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EXIN ITIL Foundation Sample Questions:

1. Which processes ensure the targets in the underpinning contracts are appropriate?

A) Supplier management and service level management
B) Design coordination and service level management
C) Service level management and availability management
D) Configuration management and service portfolio management

2. Which statement about service review meetings is FALSE?

A) Meetings should be held on a regular basis to review service achievement
B) Issues for the upcoming period should be discussed at the meetings
C) Actions from service review meetings should only be assigned to the service provider
D) Progress and success of the service improvement programme (SIP) should be reviewed

3. Where should all master copies of controlled software and documentation be stored?

A) In the definitive media library
B) In the definitive software library
C) In the definitive production library
D) In the definitive security library

4. Which one of the following activities would be performed by access management?

A) Providing physical security for staff at data centres and other buildings
B) Managing the rights to use a service or group of services
C) Managing access to computer rooms and other secure locations
D) Managing access to the service desk

5. Which one of the following answers shows two of the activities relating to tools that will take place during the transition stage of the service lifecycle?

A) Training tool administrators how to manage tools and monitoring tool performance in operational environment
B) Testing the tool and training process managers on using the process
C) Development or purchase of tools and deployment of the tools
D) Development or purchase of tools and deployment of the process

Solutions: