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EXIN ITIL Foundation Sample Questions:

1. The remediation plan should be evaluated at what point in the change lifecycle?

A) Before the change is approved
B) After the post implementation review has identified a problem with the change
C) After implementation but before the post implementation review
D) Immediately after the change has failed and needs to be backed out

2. When can a known error record be raised?
1 . At any time it would be useful to do so
2 . After a workaround has been found

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

3. Which is an objective of event management?

A) To detect changes of state that have significance for management of an IT service
B) To provided a channel for users to receive standard services that they are expecting
C) To maintain user satisfaction with the quality of IT services
D) To minimize the impact of incidents due to service failures that cannot be prevented

4. Which one of the following activities does application management perform?

A) Deciding who the vendor of storage devices will be
B) Agreeing the service levels for the service supported by the application
C) Ensuring that the required functionality is available to achieve the required business outcome
D) Defining where the vendor of an application should be located

5. In which core ITIL publication can you find detailed descriptions of service catalogue management, information security management, and supplier management?

A) Service operation
B) Service transition
C) Service design
D) Service strategy

Solutions: