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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which one of the following activities would be performed by access management?

A) Managing the rights to use a service or group of services
B) Managing access to computer rooms and other secure locations
C) Managing access to the service desk
D) Providing physical security for staff at data centers and other buildings

2. Which of the following is NOT a valid objective of problem management?

A) To manage problems throughout their lifecycle
B) To restore service to a user
C) To eliminate recurring incidents
D) To prevent problems and their resultant Incidents

3. Which of the following BEST describes a problem?

A) A serious incident which has a critical impact to the business
B) The cause of two or more incidents
C) The cause of one or more incidents
D) An issue reported by a user

4. Which one of the following statements about incident reporting and logging is CORRECT?

A) Incidents reported by technical staff must also be logged as problems
B) All calls to the service desk must be logged as incidents
C) Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
D) Incidents can only be reported by users

5. Which of the following is service transition planning and support NOT responsible for?

A) Detailed planning of the build and test of individual changes
B) Prioritizing conflicts for service transition resources
C) Maintaining policies, standards and models for service transition activities and processes
D) Coordinating the efforts required to manage multiple simultaneous transitions

Solutions: