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ISEB The Foundation Examination - ITIL® Sample Questions:

1. Which of the following is NOT one of the five individual aspects of service design?

A) The design of the service portfolio, including the service catalogue
B) The design of new or changed services
C) The design of market spaces
D) The design of the technology architectures

2. Which of the following is the BEST description of a service-based service level agreement (SLA)?

A) An SLA that covers all customers for all services
B) The SLA covers an individual customer group for all services they use
C) An SLA for a service with no customers
D) The SLA covers one service, for all the customers of that service

3. Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management

A) 1, 2 and 3 only
B) 3 and 4 only
C) All of the above
D) 1, 2 and 4 only

4. Which one of the following is concerned with policy and direction?

A) Service design
B) Governance
C) Capacity management
D) Service level management

5. Which of the following BEST describes technical management?

A) A function that includes providing technical expertise and overall management of the IT infrastructure
B) A function responsibilities for facilities management and building control systems
C) Senior managers responsibilities for all staff within the technical support function
D) A function that provides hardware repair services for technology involved in the delivery of service to customers

Solutions: