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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds with the following discovery question: "What is your back up plan to help you
control and predict costs over the life of your equipment?"

A) HP Care Pack Services (next business day or same day
B) Travel Services
C) Maintenance Kit Replacement for printers
D) Accidental Damage Protection

2. Which statement is true?

A) HP provides the exact same service experience in more than 80 countries worldwide.
B) More than 60% of customers rated the service provided by HP as excellent.
C) No manufacturer can support HP devices better than HP.
D) HP earned several recognitions for quality of support experience and excellence in operations.

3. How should you counter this objection: "Services cost too much."

A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP standard warranty offers limited support for a short time period.
D) HP Services allow you to choose from various options that best suit your needs.

4. How should you counter the following objection?
"I can repair my devices myself."

A) HP Services give you predictability and greater control of TCO.
B) HP Services ensure that your equipment stays up and running.
C) HP standard warranty offers limited support for a short time period.
D) HP Services allow you to choose from various options that best suit your needs.

5. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
C) It allows the HP technician repairing the device to keep the defective part.
D) It allows the customer to retain the defective drives that are repaired.

Solutions: