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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. What is part of a consultative sales situation?

A) long-term focus
B) focus on the sale itself
C) limited customer interaction
D) short-term focus

2. Which statement is true about initial contacts that occur between a customer and a business?

A) Most initial contacts occur during the day.
B) Most initial contacts are through a document.
C) Most initial contacts are face to face.
D) Most initial contacts result in a purchase.

3. Which statement is true about the challenges that business customers face?

A) Customers should outsource their marketing work and focus on IT.
B) Customers need to give first priority to their IT and then to their business.
C) Customers need to spend time building their IT platform before they focus on their core business.
D) Customers must balance administration, customers, expertise, and sales.

4. What does an HP Color LaserJet provide that makes the Total Cost of Ownership (TCO) lower than that of competitors?

A) consumables' refilling capabilities
B) fewer replacement parts and long-life consumables
C) standard finishing capabilities
D) the cheapest base price

5. What is the expected trend for pricing of imaging and printing devices in future years?

A) stabilizing
B) increasing
C) staying tied to inflation rates
D) declining

Solutions: