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Genesys Cloud CX: Architect Certification Sample Questions:

1. Select all the sections available to configure the global settings for a newly created flow. (Choose five.)

A) Supported Languages
B) Actions
C) Event Handling
D) Menus
E) Speech Recognition
F) Prompts
G) Data
H) Dependencies

2. Architect supplies a built-in _______________ flow.

A) Secure Call
B) In-Queue Call
C) Outbound Call
D) Inbound Call

3. If you navigate away from the page without saving the Script, you will not lose any work you have completed.

A) True
B) False

4. A system that routes interactions based on an algorithm which determines the best available agent for an interaction

A) Scheduling
B) Automatic Call Distribution
C) Call Routing
D) Architect

5. Changes in system prompts will take effect within a couple of minutes, whereas changes to user prompts may take up to an hour to take effect.

A) True
B) False

Solutions: