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Genesys Cloud CX: Architect Certification Sample Questions:

1. Which of the below features get disabled automatically when the Payment Card Industry Data Security Standard (PCI DSS) setting gets enabled? (Choose two.)

A) Media Capture
B) Protocol Capture
C) IVR Capture
D) QoS Capture

2. The interaction may not route properly if the default language skill is not selected.

A) True
B) False

3. Select all the possible measurements for the selection timeout of every menu. (Choose two.)

A) Minutes
B) Hours
C) Milliseconds
D) Seconds
E) Microseconds

4. Where can you view agent evaluation scores, evaluation activity, and calibration activity in real time?

A) Admin>Contact Center
B) Performance>Agents
C) Reports
D) Admin>Quality

5. Which definition matches the After Call Work option Optional?

A) The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
B) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
C) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
D) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately if performing After Call Work.

Solutions: