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Genesys Cloud CX: Architect Certification Sample Questions:

1. Which definition matches the After Call Work option Mandatory, Time-boxed no early exit?

A) The agent is placed in an After Call Work status and must manually set their status back to available when their after call work is complete.
B) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may not set themselves to Available if they complete their After Call Work early.
C) The agent is automatically placed into an After Call Work status and the system will automatically set them to Available when the After Call Timeout is reached. The agent may set themselves to Available if they complete their After Call Work early.
D) The agent may or may not complete after call work. The system will set them to Available after an interaction completes. They are responsible for setting their availability appropriately ifperforming After Call Work.

2. What is the maximum value that can be set for the 'Minimum confidence level' in speech recognition?

A) 50%
B) 25%
C) No Limit
D) 100%

3. Select all the possible measurements for the selection timeout of every menu. (Choose two.)

A) Minutes
B) Hours
C) Milliseconds
D) Seconds
E) Microseconds

4. Select the types of scheduling available in Genesys Cloud. (Choose two.)

A) Manual Scheduling
B) All of the above
C) Load based Scheduling
D) Automated Scheduling

5. The Utilization feature of Genesys Cloud allows administrators to configure: (Choose three.)

A) The after call work time for each media type
B) The length of time that an agent may spend on each media type
C) The maximum capacity that an agent may handle simultaneously for each supported media type
D) The number of different media types that an agent may handle simultaneously
E) The media types that can interrupt current interactions that an agent is handling

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