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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which one of the following is NOT a characteristic of a process?

A) It structure an organization
B) It responds to specific events
C) It is measureable
D) It delivers specific results

2. Which one of the following is the BEST description of a major incident?

A) An incident logged by a senior manager
B) An incident which has a high priority or a high impact on the business
C) An incident which is so complex that it requires root cause analysis before a workaround can be found
D) An incident which requires a large number of people to resolve

3. Which statement should NOT be part of the value proposition for Service Design?

A) Reduced total cost of ownership
B) Improved Service alignment with business goals
C) Improved quality of service
D) Better balance of technical skills to support live services

4. Which of the following CANNOT be provided by a tool?

A) Information
B) Knowledge
C) Wisdom
D) Data

5. Which one of the following is NOT a responsibility of the service transaction stage of the service lifecycle?

A) To provide good-quality knowledge and information about services
B) To ensure that a service managed and operated accordance with constraints specified during design
C) To plan the resources required to manage a release
D) To design and develop capabilities for service management

Solutions: