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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following is an objective of release and deployment management?

A) To define and agree release and deployment plans with customers and stakeholders
B) To ensure that the overall business risk of change is optimized
C) To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
D) To standardize methods and procedures used for efficient and prompt handling of all changes

2. In terms of adding value to the business, which one of the following describes service operation s contribution?

A) Measures for optimization are identified
B) Service value is modeled
C) The cost of the service is designed, predicted and validated
D) Service value is visible to customers

3. Which of the following is an objective/are objectives of the service strategy stage of the service lifecycle?
1.Providing an understanding of what strategy is
2.Ensuring a working relationship between the customer and service provider
3.Defining how value is created

A) 1 only
B) 2 only
C) All of the above
D) 3 only

4. Which one of the following is NOT the responsibility of service catalogue management?

A) Ensuring that all operational services are recorded in the service catalogue
B) Ensuring that information in the service catalogue is accurate
C) Ensuring that service level agreements are maintained
D) Ensuring that information in the service catalogue is consistent with information in the service portfolio

5. Which one of the following do major incidents require?

A) Less urgency
B) Separate procedures
C) Longer timescales
D) Less documentation

Solutions: