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EXIN ITIL Foundation V 3.0 & ITIL Foundation Sample Questions:

1. Which one of the following activities would be performed by access management?

A) Managing the rights to use a service or group of services
B) Managing access to computer rooms and other secure locations
C) Managing access to the service desk
D) Providing physical security for staff at data centers and other buildings

2. Which of the following are managed by facilities management?
1.Hardware within a data centre or computer room
2.Applications
3.Power and cooling equipment
4.Recovery sites

A) 1, 3 and 4 only
B) 1, 2 and 3 only
C) All of the above
D) 1 and 3 only

3. Which one of the following functions would be responsible for the management of a data centre?

A) Application management
B) Technical management
C) Service desk
D) Facilities management

4. Which process includes business, service and component sub-processes?

A) Incident management
B) Financial management
C) Capacity management
D) Service level management

5. Which one of the following do technology metrics measure?

A) Components
B) The end-to-end service
C) Customer satisfaction
D) Processes

Solutions: