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BBPSD Customer Service Sample Questions:

1. Email communication is effective because it is:

A) Possible to trace.
B) None of the above.
C) Expensive.
D) Suitable for global markets.

2. Market segmentation means that:

A) Customers are sub divided into smaller groups to distinguish purchaser behaviour.
B) Organisations can deal more quickly with customers.
C) The market the organisation is selling to has become saturated.
D) There is only a small market that is available to consumers.

3. When establishing standards of customer service it is helpful if they are Specific, Achievable, Realistic, Measurable and:

A) Tested.
B) Trustworthy.
C) Trusted.
D) Time bound.

4. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help to get a lot of things done at once.
C) Help when working with colleagues.
D) Are a common time wasting activity.

5. Many organisations have something called a USP. This means they have a:

A) Unique selling point.
B) Unique sales pitch.
C) Unusual service product.
D) Unique sales position.

Solutions: