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BBPSD Customer Service Sample Questions:

1. Which of the following is recognised as a time wasting activity:

A) Making a decision.
B) Being indecisive.
C) Being decisive.
D) Having a to-do list.

2. Customer service standards should be SMART ones. Which of the following are NOT SMART ones:

A) Reliable.
B) Achievable.
C) Specific.
D) Time bound.

3. When dealing with Internal customers you must:

A) Make sure you have dealt with external customers first.
B) Check that they have authority to purchase.
C) Apply the same level of service as external customers receive.
D) Ensure that you obtain payment details.

4. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a:

A) Unknown shopper.
B) Shopping experience tester.
C) Mystery shopper.
D) Secret shopper.

5. Frequent interruptions:

A) Can help you to make the most of your time.
B) Help to get a lot of things done at once.
C) Help when working with colleagues.
D) Are a common time wasting activity.

Solutions: