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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following statements about processes is CORRECT?
1.A process is always organized around a set of objectives
2.A process should be documented

A) 1 only
B) Neither of the above
C) 2 only
D) Both of the above

2. Which of the following activities is performed by application management?

A) Agreeing the service levels for the service supported by the application
B) Ensuring that the required functionality is available to achieve the required business outcome
C) Defining where the vendor of an application should be located
D) Deciding who the vendor of the storage devices will be

3. Which role is accountable for a specific service within an organization?

A) The Service Continuity Manager
B) The Business Relationship Manager
C) The Service Level Manager
D) The Service Owner

4. Which of the following is NOT part of the Service Design phase of the Service Lifecycle?

A) Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organization
B) Produce and maintain all necessary Service Transition packages
C) Measuring the effectiveness and efficiency of Service Design and the supporting processes
D) Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced

5. Which of the following statements about processes is INCORRECT?

A) A process may define policies, standards and guidelines
B) The definition of Process Control is "The activity of planning and regulating a process, with the objective of achieving Best Practice"
C) The objective of any IT process should be expressed in terms of business benefits and goals
D) The output from a process has to conform to operational norms derived from business objectives

Solutions: