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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following activities are responsibilities of a Supplier Manager?
1) Negotiating and agreeing Contracts
2) Updating the Supplier and Contract database
3) Planning for possible closure, renewal or extension of contracts
4) Managing relationships with internal suppliers

A) 1, 3 and 4 only
B) 2, 3 and 4 only
C) None of the above
D) 1, 2 and 3 only

2. The Supplier Management process includes:
1: Service Design activities, to ensure that contracts will be able to support the service requirements
2: Service Operation activities, to monitor and report supplier achievements
3:
Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

A) 1 only
B) All of the above
C) 1 and 3 only
D) 1 and 2 only

3. What are the processes within Service Operation?

A) Event Management, Incident Management, Problem Management, Request Fulfillment and Access Management
B) Incident Management, Service Desk, Request Fulfillment, Access Management and Event Management
C) Event Management, Incident Management. Change Management and Access Management
D) Incident Management, Problem Management, Service Desk, Request Fulfillment and Management

4. What is the name of the group that should review changes that must be implemented faster than the normal change process?

A) Urgent change board (UCB)
B) Urgent change authority (UCA)
C) Technical management (TM)
D) Emergency change advisory board (ECAB)

5. In which core publication can you find detailed descriptions of Service Level Management, Availability Management, Supplier Management and IT Service Continuity Management?

A) Service Transition
B) Service Operation
C) Service Strategy
D) Service Design

Solutions: