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Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
1. Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?
A) Key Performance Indicators (KPIs)
B) Gesamtbetriebskosten (TCO)
C) Der Wert einer Dienstleistung
D) Governance
2. Das Anwendungsmanagement spielt in allen Anwendungen eine Rolle. Eine der wichtigsten Entscheidungen, zu denen sie beitragen, ist?
A) Gibt an, ob eine Anwendung gekauft oder erstellt werden soll
B) Wo sich der Anbieter einer Anwendung befindet
C) Sollte die Anwendungsentwicklung ausgelagert werden
D) Wer ist der Anbieter der Speichergeräte?
3. Welche der folgenden Aussagen ist korrekt?
A) Prozessverantwortliche sind für das Service-Management wichtiger als Service-Verantwortliche
B) Service-Eigentümer sind für das Service-Management genauso wichtig wie Prozess-Eigentümer
C) Prozessverantwortliche und Dienstverantwortliche sind nicht in derselben Organisation erforderlich
D) Service-Eigentümer sind für das Service-Management wichtiger als Prozess-Eigentümer
4. Wie oft sollte jede Phase des PDCA-Zyklus (Plan, Do, Check, Act) besucht werden?
A) Es sollte einen einzelnen Plan geben, und der Do-Check-Act-Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
B) Es sollte ein einziger Plan und eine einzige Maßnahme geben, und anschließend sollten Check und Act mehrmals ausgeführt werden, um die kontinuierliche Verbesserung zu implementieren
C) Jede Stufe sollte einmal in der Reihenfolge Plan-Do-Check-Act durchgeführt werden
D) Der gesamte Zyklus sollte mehrmals wiederholt werden, um die kontinuierliche Verbesserung zu implementieren
5. Welcher Prozess ist für die Beschaffung und Lieferung von Komponenten der angeforderten Standardservices verantwortlich?
A) Erfüllung anfordern
B) Service Portfolio Management
C) Service Desk
D) IT-Finanzen
Solutions:
Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |
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