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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions:
1. Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.
A) Service level
B) Ticket type
C) Category
D) Organization
2. You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
A) SLA
B) Case routing
C) Notifications
D) Service categories
3. What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.
A) Determining service level assignments
B) Controlling validity of the service catalog
C) Determining fine-tuning settings
D) Determining responsibility for tickets
E) Reporting purposes
4. Which option can an administrator use to limit the end user's control of the user interface?
A) Maintain Page Layout
B) Workflow Action: Manual Field update
C) Code List Restriction
D) Disable Personalization
5. You are setting up an organizational structure for a new implementation. Which actions can you take while performing this task?
Note: There are 2 correct answers to this question.
A) Make sure an organizational node can only be set up with a replication process from the back end.
B) Make sure that each organizational unit can have only one function at a time.
C) Assign an employee to several organizational units.
D) Use the Reporting Line function for selection.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B | Question # 3 Answer: A,D,E | Question # 4 Answer: D | Question # 5 Answer: C,D |
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