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ISEB Foundation Certificate in Business Analysis Sample Questions:

1. An analyst has asked a user to describe each step in a task as they perform it. Which of the following investigation techniques is the analyst using?

A) Ethnographic study.
B) Activity sampling.
C) Interviewing.
D) Protocol analysts.

2. Which of the following BEST describes the cause of a bottleneck in a business process?

A) A mismatch between the capacities of related process steps.
B) A number of related steps that are carried out by different actors.
C) An unnecessary step or steps in a sequence of process steps.
D) A step where one actor passes the process to another actor.

3. An IT department needs to upgrade its hardware to run the new version of an established operating system. The cost of this required upgrade is $2 million. As an alternative, the IT director has suggested that the company should change to a completely different operating system. Although this will cost $6 million, the change will bring many other benefits, including cheaper maintenance costs and increased security. What is the avoided cost in his proposal?

A) $8 million.
B) $4 million.
C) $6 million.
D) $2 million.

4. A stakeholder has been classified as 'some' on both the power/influence and interest axes of a power/interest grid. Which of the following would be an appropriate way of managing this
stakeholder?

A) Keep watching.
B) Keep informed.
C) Keep satisfied.
D) Keep on side.

5. The entity relationship model below shows the relationship between Product and Order. Which of the following business rules is correct and is reflected in the diagram?

A) The minimum number of orders for each product is one.
B) The maximum number of products on one order is eight.
C) The maximum number of products on one order is unlimited.
D) The minimum number of products on each order is zero.

Solutions: