Salesforce ADX261 Valid Dump : Administer and Maintain Service Cloud

ADX261 real exams

Exam Code: ADX261

Exam Name: Administer and Maintain Service Cloud

Updated: Nov 13, 2024

Q & A: 179 Questions and Answers

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Salesforce ADX261 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Service Cloud Solution Design: It delves into assessing customer requirements to determine limitations, and design trade-offs for the service agent experience and interaction channels. The topic also discusses data security and compliance requirements.
Topic 2
  • Intake and Interaction Channels: It discusses recommending the suitable approach to intake channels and their design. The topic also discusses the use cases and functionality for proposed interaction channels. Lastly, it delves into design considerations and best practices.
Topic 3
  • Integrations: Explains use cases and considerations for core Service Cloud integrations.
Topic 4
  • Contact Center Analytics: The topic discusses develop reports and dashboards in Salesforce.
Topic 5
  • Knowledge Management: It explains Knowledge article lifecycle, Knowledge-Centered Support (KCS), and best practices as well as determining how to configure Knowledge.

Reference: https://trailhead.salesforce.com/en/academy/classes/adx261-administer-and-maintain-service-cloud

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