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IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. What is the purpose of a stakeholder analysis?

A) to discuss and agree upon expectations of communication, and primarily agree to a set of values and principles that all stakeholders will follow
B) to position stakeholders according to the level of influence, impact, or enhancement they may provide to the business or its projects
C) to develop the project/business requirements, solution or problem creation, and establish roles and responsibilities
D) to recognize and acknowledge a stakeholder's needs, concerns, wants, authority, common relationships, and interfaces

2. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Incident Management
B) Change Management
C) Service Catalog
D) License Management
E) Request Fulfillment
F) Release Management

3. Which two resources contain the most up-to-date platform compatibility matrix information in order to validate a solution design? (Choose two.)

A) IBM DeveloperWorks wikis
B) IBM Tivoli Forums
C) IBM Support Web page
D) Tivoli User Group Web page
E) Tivoli Field Guides

4. A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What is the most likely cause?

A) Badly configured processes
B) Badly configured actions
C) Badly configured cron tasks
D) Badly configured workflows

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Service Request Management
B) Asset Management for IT
C) Change and Configuration Database Management
D) Capacity Management for IT

Solutions: