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Apple OS X Support Essentials 10.9 Sample Questions:

1. You are logged into a MacBook Pro as a standard user. How can you display the OS X Mountain Lion build number?

A) Choose Software Update from the Apple menu, and then choose Build Number from the Update menu.
B) Type build_number in Spotlight, and then scroll through the resulting information until the build number is revealed.
C) Choose About This Mac from the Apple menu, and then click the text directly under OS X until the build number is revealed.
D) In the General pane of System Preferences, click the Info disclosure triangle to reveal the build number.

2. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

A) Create a Sharing Only account.
B) Create a managed account with Parental Controls.
C) Create a Guest account.
D) Enable the Guest account for login.

3. Why might a previously backed-up item no longer be available in Time Machine?

A) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
B) A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.
C) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.
D) Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.

4. A FileVault 2-protected system can be unlocked using the recovery key that was generated during the FileVault 2 setup process. This key can be entered during system startup, and will allow you to reset the user's account password.

A) How can you prevent a user from installing software updates?
B) How can you select a new printer driver for a configured printer?
C) How can you ensure that previously deleted items are securely erased?
D) How can you unlock a FileVault 2-protected system when all user accounts have lost their passwords?

5. What happens during user logout?

A) During system initialization, the system launched process automatically starts /System/ Library/LaunchDaemons, /Library/LaunchDaemons, /Library/StartupItems (via SystemStarter), and the /etc/rc.local UNIX script if it exists.
B) During user logout, the user's login window process does the following: requests that all user applications quit; automatically quits any user background processes; runs any logout scripts;records the logout to the main system.log file; resets device permissions and preferences to their defaults; and quits the user's login window and launched processes.
C) At system shutdown, the login window process logs all users out and tells the kernel to quit all remaining system processes. Once the kernel quits all system processes, the Mac shuts down.
D) Single-partition drives are easier to set up initially, but they aren't as flexible for administration and maintenance. Multiple-partition drives require repartitioning during setup, but provide several separate partitions, which can be used to segregate user data and host multiple operating systems.

Solutions: