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Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:

1. A reference model provides value through which two features? (Choose two.)

A) Case examples across industry verticals
B) Diverse vocabulary to describe different situations
C) Structured approach to aligning business and IT
D) Mapping of issues to specific steps in a process flow diagram
E) Standard set of documentation

2. When establishing a current view of your customer, which is an appropriate internal source of information?

A) Article on the customer's new product line, published on an industry web site
B) Service level agreements your firm helped to create, between the customer IT group and business units
C) Websites of partners in the customer's ecosystem
D) Financial analyst forecasts of the company's revenue for the next 3 years

3. What should you consider when recommending solutions?

A) Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions.
B) Try to shift risks of budget overruns to the IT management team.
C) Include more details about the investments needed, where a customer expense is highest.
D) Ensure the business case and solutions cover a common scope.

4. Assuming the customer is a retail store chain, which describes a business benefit from using technology?

A) IT staff completes a performance management software tool upgrade on time.
B) Store managers better understand their compensation plan, since wording is simpler.
C) Higher revenue per customer is possible, based on personalized tips being sent to shopper smartphones.
D) A new video system with a strong track record for quality is implemented.

5. Which individual is recommended as the author for a business case introduction?

A) The customer finance executive
B) The Account Manager, with support from the customer's IT organization
C) The System Engineer most familiar with the customer's infrastructure and technical environment
D) A project team individual with insight into the overall solution, financials and customer's current situation

Solutions: