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Avaya Oceana® Solution Support Sample Questions:

1. Unified Agent Controller (UAC) gets the status of the agent stations and Interactions data from which Avaya Oceana core component?

A) Unified Collaboration Model (UCM)
B) Unified Collaboration Administration (UCA)
C) Engagement Designer (ED)
D) Call Server Connector (CSC)

2. A customer is running an Avaya Oceana solution and the technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, the engineer finds an issue with the Avaya Oceana Unified Collaboration model and wants to check the UCM log.
Which two log locations contain the logs for the UCM component? (Choose two.)

A) CSCService Log Files /var/log/Avaya/services/CSCService/CSCService.log
B) PU Service log file to /var/log/Avaya/dcm/pu/UCMService/or UCM Data Col lector/ or ContactCentreService/
C) Services Log Files /var/log/Avaya/servlce/UCService/ or ContactCenterService/ or OpenUM/
D) Services log file to /var/log/Avaya/service/UCMService/ or UCMDataCollector/ or ContactCentreService/
E) UCSStore log file to /var/log/Avaya/services/UCMStoreService/UCMStoreService

3. Which statement regarding UCA Store Backup is correct?

A) UCA Store backup can be taken without entering the backup password.
B) UCA Store backup can be run immediately and it does not support backup scheduling.
C) UCA Store backup can be run immediately or scheduled later.
D) UCA Store backup is immediately for the Avaya Oceana solution.

4. Which statement describes the function of the Unified Collaboration Model (UCM)?

A) It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B) It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
C) It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
D) It is an agent selection component based on attribute matching across all channels.

5. Consider the following ContextData for a Voice Channel Interaction:
ContextDatfl=S9iOxZBBTKiQ-pF9K-x8lw,VO,N
What is the significance of "VO"?

A) VO - Video
B) VO - Web Voice
C) VO - "VoIP" call
D) VO - 'PSTN' Voice

Solutions: