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Avaya Oceana® Solution Support Sample Questions:

1. You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

A) The Avaya Oceana agents are in READY state for the email channel.
B) The Avaya Oceana administrators are in READY state for voice channel.
C) The AES and CSC connections are established.
D) The Avaya Oceana agents are in READY state for the voice channel.

2. A customer used the debug utility in the Chrome browser after launching the chat session, go to More Tools > Developer Tools, and they find the following error message:
WebSocket connection to 'ws://192.168.10.50/services/websockets/chat' failded: Error during WebSockets handshake: Unexpected response code: 403 What is the problem Indicated by this error message?

A) The customer web chat is rejected by the browser proxy or antivirus installed In the PC
B) The customer web chat is unable to connect to Avaya Oceana web chat snap-in.
C) The customer web chat is connected but there but no agents available In Avaya Oceana.
D) The customer web chat is connected but there is a problem with the web chat snap-in.

3. If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

A) Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
B) Avaya Oceana Workspaces relies on CM for authentication and authorization.
C) Avaya Oceana Workspaces does not require UAC authorization while logging in.
D) Avaya Oceana Workspaces requires LDAP Authentication while logging in.

4. A customer is troubleshooting the integration between AES and Avaya Oceana Call Server Connector. During the integration the customer finds the following message while checking the AES DMCC log files:
cd /var/log/avaya/aes/dmcc-trace.log hr-oceanal-aes DmccMain[24600] - 06:00 2017 275 1 com.avaya.aes [ : StartApplicationSTE: com.avaya.sessionsvc.SessionServiceImp] WARNING - Authentication failed : clientID=XML Encrypted: 192.168.1.100:25067, user=csc After reviewing the error message, which action will fix the customer's problem?

A) Reboot the AES server and re deploy CSC service.
B) Redeploy CSC Service and reboot Oceana Cluster 1.
C) Match the correct CSC user password In AES and CSC service.
D) Change the CSC user password in AES server and reboot AES.

5. Which component is responsible for integrating Avaya Oceana Workspaces with Avaya Oceana core components?

A) Unified Collaboration Model (UCM)
B) Unified Collaboration Administration (UCA)
C) Call Server Connector (CSC)
D) Unified Agent Controller (UAC)

Solutions: