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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Extension Mobility has stopped working and you suspect the Extension Mobility Service has stopped working. How could an administrator restart the Cisco Extension Mobility service?

A) Restart the service in Cisco Unified Communications Manager Serviceability Tools, Control Center - Network Services
B) Restart the service in Cisco Unified Communications Manager Serviceability Tools, Service Activation
C) Restart the service in Cisco Unified Communications Manager Serviceability Tools, Control Center - Feature Services
D) Restart the service in Cisco Unified Communications Manager Serviceability Alarms

2. As administrator replaced a faulty IP phone with a new one by replacing the hardware and editing the phone MAC address in the device configuration in Cisco Unified Communications Manager. When the administrator tries to the save the configuration, the old MAC address still appears under the device configuration. What is the most likely cause of this issue?

A) The subscriber the phone is registered to may have database replication issues.
B) The MAC address for the new IP phone must be configured in the publisher instead of the subscriber.
C) The administrator does not have full access privileges in Cisco Unified Communications Manager.
D) The administrator must edit the new phone MAC address under the Phone Enterprise settings page.
E) The Cisco Unified Communications Manager needs to be enabled for autoregistration.

3. Refer to the exhibit Which statement is true about the Cisco SAF Forwarder configuration on a Cisco Unified Communications Manager Express?

A) The Cisco Communications Manager Express will be able to register with the Cisco SAF Forwarder, but an error message will be displayed regarding the missing trunk configuration
B) The Cisco Unified Communications Manager Express will be able to register with the Cisco SAF Forwarder
C) The Cisco Unified Communications Manager Express will not be able to register with the Cisco SAF Forwarder because the service-family external-client configuration is missing.
D) The QSCC Unified Communications Manager Express will not be able to register with the Cisco SAF Forwarder because the trunk configuration under voice service saf is missing
E) The Cisco Unified Communications Manager Express will not be able to register with the Cisco SAF Forwarder because call control services not been configured

4. You are troubleshooting why a user cannot make calls to the PSTN. You are reviewing trace files and you have found where the user's IP phone initiates the call but you never see the call go out the gateway. What is the next step in troubleshooting this issue?

A) Look in the MGCP trace file to determine which MGCP gateway the call was sent to.
B) Look in the SDL trace file to see if there is a signal to another Cisco Unified CallManager node with the same TCP handle.
C) Look in the IP Voice Media Streaming App trace file to see if an MTP was invoked.
D) Look in the SDL trace file to see if there is a signal to another Cisco Unified CallManager node with the same time-stamp.

5. Which two log files contain the issues related to audio quality? (Choose two.)

A) diag_CuMixer_*.uc
B) diag_CuReportDataHarvester_*.uc
C) diag_CuSysAgent_*.uc
D) diag_CuNotifier_*.uc
E) diag_SttService_*.uc
F) diag_CuCsMgr_*.uc

Solutions: