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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:
1. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?
A) Call Park and Pickup
B) Logical Partition
C) Join Across Lines and Direct Transfer Across Lines
D) Swap and Cancel
2. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?
A) Call Termination Detail table
B) Skill Group tables
C) Call Type tables
D) Route Call Detail table
3. DRAG DROP
4. When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?
A) the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
B) the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
C) the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
D) the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
E) the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
5. In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)
A) The CTI Desktop will show only the ACD line that the agent used to log in.
B) The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
C) If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
D) If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.
Solutions:
Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: Only visible for members | Question # 4 Answer: C | Question # 5 Answer: A,D |
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