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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?

A) interactive voice response system
B) automatic call distribution
C) call switching to agent and Cisco Unified IP IVR
D) integrated call distribution

2. What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

A) plays music on hold and in queue for callers
B) terminates media streams for agents and callers
C) records and stores voice calls for quality purposes
D) provides routing and queuing instructions for contacts

3. In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A) Cisco ICM Peripheral Gateway
B) Cisco ICM Call Router
C) Cisco ICM Administration Client
D) Cisco ICM Logger

4. When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B-Series hardware, which two statements are true? (Choose two.)

A) Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.
B) Oversubscription of virtual CPU or memory is not supported.
C) VMware images must boot from the SAN and store all data on the SAN.
D) Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.

5. Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

A) The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
B) A mobile agent PC must be connected to the local phone at the agent location.
C) The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
D) The agent must be configured as "nailed up" and not "call-by-call."
E) The supervisor must be configured as both an agent and a mobile agent.

Solutions: