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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?

A) 2 - Client AWs
B) 1 - Secondary Distributor AW, 1 - Client AW
C) 1 - Primary Client AW, 1 - Secondary Client AW
D) 2 - Secondary Distributor AWs
E) 1 - Primary Distributor AW, 1 - Secondary Distributor AW
F) 1 - Primary Distributor AW, 1 - Client AW

2. Which node in a Cisco Unified Contact Center Enterprise system should be used to modify contact center configuration?

A) Cisco Unified Contact Center Enterprise Peripheral Gateway
B) Cisco Unified Contact Center Enterprise NIC
C) Cisco Unified Contact Center Enterprise Administrative Server
D) Cisco Unified Contact Center Enterprise Logger
E) Cisco Unified Contact Center Enterprise Call Router

3. In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

A) Cisco Unified IP IVR CTI ports
B) Cisco Unified Communications Manager software conference bridge resources
C) Cisco Unified Communications Manager CTI route points
D) Cisco Unified IP phone built-in-bridge

4. Which two functions are performed by the Cisco Unified Contact Center Enterprise CTI options for agents? (Choose two.)

A) presents caller data to agent in pre-call whisper with the Cisco IP phone
B) controls call and agent state
C) presents information provided by the caller from the voice response system
D) places outbound calls for agents in the Outbound Option Progressive mode
E) accepts Instant Messaging requests from third-party chat clients routed to the agent

5. In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is true?

A) WebView 8.0(x) does not include report templates for 15-minute-interval reports.
B) Cisco Unified Intelligence Center 8.0(x) includes stock report templates for Cisco Unified Contact Center Express.
C) Cisco Unified Intelligence Center 8.0(x) includes an Event Viewer tool to display system error and warnings.
D) WebView 8.0(x) reports can be automatically converted to Cisco Unified Intelligence Center 8.0(x) templates.

Solutions: