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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. In an active non-Expert agent selection (AES) environment, what is each hunt group known as?

A) Split
B) Skill
C) Vector
D) Agent

2. During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?

A) converse-on
B) queue-to
C) route-to-digits
D) collect-digits

3. Which program is a custom application on the CMS?

A) Avaya Visual Vectors Client
B) Alarm Origination Manager
C) High Availability Admin Sync
D) Avaya Supervisor

4. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?

A) Dynamic Queue Position
B) Vector queuing priorities
C) Service Objective
D) Dynamic Threshold Adjustment

5. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`

A) Dynamic Percent Allocation
B) Vector Queuing Priorities
C) Service Objective
D) Dynamic Threshold Adjustment

Solutions: