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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which two statements about scheduling backups with the Timetable feature are true?
(Choose two)

A) A Timetable should be scheduled to perform a Maintenance backup when the CMS is feast b
B) A Maintenance Backup Timetable is shipped with the CMS system but it is not scheduled.
C) A Timetable can be scheduled using CMS Supervisor or ASCII CMS.
D) Timetable can be used to schedule a LAN backup of the customer's system.
E) Timetable can be used to schedule a LAN backup of the customer's data.

2. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Avaya Business Advocate
B) ASA-Average Speed of Answer
C) EWT- Expected Wait Time
D) Percent in Service Level

3. In which communication method form is the Call Distribution Method (far example, Expert agent Distribution Last Occupied Agent)

A) Agent Login ID farm
B) Hunt Group farm
C) Vector farm
D) VDN farm

4. Which command is used to find the current CMS release?

A) pkginfo cms
B) pkginfo -x cms
C) pkginfo -r cms
D) pkginfo -p cm

5. Which packet is needed to have skill available instead of hunt groups?

A) Premium
B) Elite with EAS
C) Silver
D) Standard with EAS

Solutions: