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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?

A) Virtual Private Clouds
B) Ready Now Solutions
C) Proof of Concept
D) Contact Center Bundles

2. You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A) 80
B) 160
C) 320
D) 20

3. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Private Delivery
B) CPaaS Delivery
C) Public Delivery
D) Hybrid

4. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 700
B) 500
C) 600
D) 800

5. You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A) Number of agents X 3 = DSPs
B) Number of agents X 2 = DSPs
C) Number of agents X 4 = DSPs
D) Number of agents X 5 = DSPs

Solutions: