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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A Call Management System (CMS) Release 19 goes to market per the Avaya Global Product Distribution policy. It is sold through direct and indirect channels. The channel strategy and sales model are not affected by this release.
Which three are CMS Release 19 deployment options with the flexibility to meet the needs of every customer? (Choose three.)

A) Avaya Solutions Platform Servers
B) Amazon Web Services
C) CMS Virtual Appliance OVA (Customer-provided VMware vSphere Platforms)
D) Oracle Sun Blade 150
E) Oracle Fire V880/V890

2. Which Cloud Delivery enables partners and customers to integrate a wide range of features, including SIP Trunking, global DID and 800 service, voice notification, messaging, and API workflows?

A) Private Delivery
B) CPaaS Delivery
C) Public Delivery
D) Hybrid

3. An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

A) ASP 100
B) ASP 130
C) ASP 120
D) ASP 110

4. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 700
B) 500
C) 600
D) 800

5. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?

A) Avaya Intelligent Customer Routing
B) Avaya Control Manager
C) Avaya Proactive Outreach Manager
D) Avaya Experience Portal

Solutions: