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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A customer needs an application that is provided free of charge, and allows them to reduce the time required to develop and maintain scripts, workflows, and applications in the Avaya Aura® Contact Center.
Which application will meet the customer's requirements?

A) Avaya Control Manager
B) Avaya one-X® Agent Desktop
C) Avaya Agent Desktop
D) Avaya Contact Center Orchestration Designer

2. A sales representative is preparing for a customer presentation with market trends for Avaya Aura® Contact Center administration tools and applications.
Which two market trends should be Included? (Choose two.)

A) Contact Center data gathered from generic reports only
B) Engaging customers on their terms
D B) Customers initiating calls into the Contact Center by telephone only
C) Evolution of the Contact Center agent

3. Contact Center Multimedia supports a powerful Email Handler.
Which two sub-types of Email attachment files are supported? (Choose two.)

A) Web Communication
B) Voice Mail
C) Short Message Service
D) Instant Messaging

4. An IT manager wants Avaya Breeze® because it provides a virtuallzed and secure application platform for Snap'lns.
Which two Avaya Breeze® Snap-ins are available with Avaya Aura® Contact Center? (Choose two.)

A) Dialogue Designer
B) Work Assignment
C) Co-browse
D) Context Store

5. A design specialist has scheduled his first discovery conversation with a customer.
Which three factors would the specialist be able to address with the customer? (Choose three.)

A) Worry
B) Doubt
C) Fear
D) Anxiety
E) Uncertainty

Solutions: