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Avaya Aura® Contact Center Solution Design Sample Questions:

1. Which three attributes describe the right context of a customer journey experience? (Choose three.)

A) Single Channel driven
B) Personalized
C) Intelligent
D) Seamless
E) Specific Report focused

2. A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

A) Microsoft Lync Integration
B) Email and Web Communication
C) AACC High Availability
D) Avaya Presence Service

3. A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A) Microsoft Lync
B) Engagement Assistant
C) Presence Service
D) Avaya Multimedia Messaging

4. The Security Manager of the IT department wants to know about the Web Services Security of AACC. Which requests are used by default to access Manager Administration?

A) HTTPS and FTPS
B) HTTPS
C) HTTP
D) FTPS

5. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

Solutions: