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Avaya Workforce Engagement Support Certified Sample Questions:

1. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) There is just one CTI adapter per system
B) There is just one CTI adapter per data source
C) CTI adapter is not necessary for Integration Service
D) CTI adapter is required to receive call signalling and meta data from the

2. Which Avaya Workforce Engagement component can help customers evaluate an agent and increase customer satisfaction?

A) Interactions
B) eLearning
C) Wfm
D) Coaching

3. Happens when the framework installation fails?

A) All installation errors Will appear on the alarms page of Element Manager
B) The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
C) The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
D) Errors Will appear in black text in the SR tool.

4. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Phone
B) Quality
C) Dialer
D) CMS

5. The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?

A) Screen capture
B) Desktop resource
C) EIM
D) Capture service

Solutions: