Avaya 3314 Valid Dump : Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

3314 real exams

Exam Code: 3314

Exam Name: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam

Updated: Nov 08, 2024

Q & A: 65 Questions and Answers

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Avaya 3314 Exam Syllabus Topics:

TopicDetails
Topic 1
  • Explain the ICR installation requirements
  • Perform POM database administration
Topic 2
  • Verify the prerequisites to the POM installation
  • Configure Intelligent Customer Routing (ICR)
Topic 3
  • Describe the capabilities of CMS RT Socket-based Routing
  • Use POM troubleshooting procedures and tools
Topic 4
  • Explain the upgrade paths and procedures
  • Explain how agents are assigned to campaigns
Topic 5
  • Describe the AAEP standard reporting capabilities
  • Describe the components of the POM User Interface
Topic 6
  • Use AAEP troubleshooting isolation tools, logs and processes
  • Describe the steps to configure the EPM for Email and SMS
Topic 7
  • Configure Avaya Aura Experience Portal (AAEP) features and functions
  • Describe the Experience Portal External Systems
Topic 8
  • Install and configure POM features and functions
  • Describe Agent Assignment options
Topic 9
  • Understand ICR reporting capabilities
  • Describe ICR reporting capabilities

Reference: https://www.avaya-learning.com/lms/#/training/catalog/offering/21534

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