Avaya 3303 Valid Dump : Avaya Proactive Contact Implementation and Maintenance Exam

3303 real exams

Exam Code: 3303

Exam Name: Avaya Proactive Contact Implementation and Maintenance Exam

Updated: Jan 11, 2025

Q & A: 82 Questions and Answers

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A business wants to configure Avaya Proactive Contact 5.0 with Avaya Aura Contact Center for Blending. Which Avaya software is needed?

A) Telephony Server Application Programming Interface (TSAPI)
B) Communication Control Toolkit (CCT)
C) Telephone Application Programming Interface (TAPI)
D) Application Enablement Services (AES)


2. Which two statements describe what the LATELIST/LATEMARK feature does? (Choose two.)

A) Retain the ENTRYDATE field on consecutive day's downloads, and if desired, mark a record un-callable after x days on the system.
B) Copy missing records from the prior day's calling list to the newly downloaded calling list.
C) Retain recall configuration data set on account on consecutive day's download.
D) Retain historical calling statistics for the last five attempts on each phone on consecutive day'sdownloads (e.g. date and time of call and completion code).
E) Mark duplicate records as unable to be called.


3. A system operator wants the Caller Line Identification (CLI or Caller ID. received by the called party to be from a particular field in the calling list.
What would be used to accomplish this?

A) hard coding Automated Number Identification (ANI) on the Digital switch
B) calling party number (ANI) by record
C) calling party number by Job
D) carrier/phone service provider should suppress ANI from dialer
E) carrier/phone service provider should build a Caller ID table based on called number and display based on this value


4. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
B) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
D) The quota settings were not active for the job.
E) The calling list being used was downloaded and overwritten during calling.


5. In Avaya Proactive Contact 5.0, which application can be used to enable/disable the Agent Job list feature?

A) Command User Interface (System Telnet)
B) Editor
C) Agent Application
D) Analyst


Solutions:

Question # 1
Answer: B
Question # 2
Answer: C,D
Question # 3
Answer: B
Question # 4
Answer: A,B,E
Question # 5
Answer: A

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