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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator finds that many records are being released on the system as completion code
04. Which feature should be used to determine if specific lines are having a problem?

A) PIF Report
B) PC Analysis Extract
C) Event Monitor
D) List Distribution

2. A Job is running and agents are logged in, but a report executed from Analyst shows no data for that job. On the Historical Data Server Component (HDSC. system, you confirm that the database is running.What are two possible causes for this? (Choose two.)

A) The dccserver is not running.
B) The logger is not running.
C) The data pump is not running.
D) The service monitor is not running.
E) The HDSC system is not running.

3. What does Native Voice and Data Transfer do?

A) Transfer voice and data from an outbound job to an outbound job.
B) Allow a Supervised Transfer to a Supervisor's phone.
C) Transfer voice and data from an outbound or blend Job to a blend or inbound job.
D) Allow a Blind Transfer to a Supervisor's phone.

4. How can you enable the Escape General Recall feature in Avaya Proactive Contact 5.X?

A) through Jobmon Character-based User Interface (CUI)
B) through Editor
C) through Monitor
D) set the parameter in rnaster.cfg

5. A system operator informs you that a Job they ran did not call as many records as were selected. Which three reasons could be the cause? (Choose three.)

A) The call selection index contained records which did not match the selection criteria, thus the job canceled the rail.
B) Another job has called the records between the time the record selection was run and when thisparticular job attempted the call.
C) The Phone Strategy used for the record selection has Initial Phones set to PHONE1 :* only, andthus can select records which do not have a valid PHONE1 but have a valid PHONE2.
D) The quota settings were not active for the job.
E) The calling list being used was downloaded and overwritten during calling.

Solutions: