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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A company has numerous office locations, including Berlin and New York. The Berlin Administrator needs to edit an extension that is assigned to the Berlin location. In the extension Form, a COV path number is provided from the New York location. When trying to save the change, Avaya Contact Center Control Manager (ACCCM) generates a message indicating that the administrator does not have sufficient permissions to perform this operation.
Which statement describes how to allow the Berlin Administrator to complete this task?

A) Verify thatthe Administrators ACCCM role is assigned to the New York location as well as the Berlinlocation.
B) Verify that the extension owners ACCCM user profile isassignedthe Berlin location.
C) Verify thatthe Administrators ACCCM user profileis assigned to the New York locution as well astheBerlin location, under the locations to view tab in his user form.
D) Verify that the extension owners ACCCM role is assigned to the New York location.

2. A customer can piny the Communication Manager (CM) hostname and IP address from the Avaya Contact Control Manager (ACCCM) server. However, the ACCCM server cannot connect to the CM and receives an error during synchronization.
There tire five reasons or scenarios which are possible why the customer received the error. Which is one of the five reasons or scenarios?

A) A live user has already logged in to CM using similar login credentials.
B) The ACCCM server Remote Desktop is disabled.
C) The ACCCM license file has expired.
D) The 5022/5023 portTelnet or ssh is disabled in CM.

3. A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?

A) The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
B) The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
C) Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
D) The administrator must first find the user in the Userstab to access the Visual Phone button.

4. A company located In Germany wants to setup their Avaya Contact Center Control Manager (ACCCM) to use the German language. In which two locations can you set de_de as the language? (Choose two.)

A) in the database tableSystem_Parameters underLanguage
B) the ACCCM Setup under SystemLanguage
C) in web.config file under set de_de
D) in the ACCCM CFGtab,under Language Tab, select de_de

5. You are configuring Avaya Contact Center Control Manager (ACCCM) and also configuring the Functional Server. Which statement about installing the AES Client on the ACCCM server is true?

A) An AES Client is required on the ACCCM server.
B) The ACCCM contains the AES client functionality.
C) The AFS clientis not compatible with ACCCM.
D) It is required unless the AES server is co-resident on the ACCCM server.

Solutions: