Avaya 3000-2 Valid Dump : ACSS Small and Medium Enterprise (SME) Communications

3000-2 real exams

Exam Code: 3000-2

Exam Name: ACSS Small and Medium Enterprise (SME) Communications

Updated: Jan 09, 2025

Q & A: 103 Questions and Answers

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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. CCR has been successfully installed. You want to use it for a group that has 15 agents in it. The agents are a mixture of DS and IP Phones. The hunt group is set for collective ring with queuing on. Some of the agents are also in a group that will not be monitored by CCR. The second group has a higher group extension number. When looking at the first group in CCR you find that it is not working. What is happening?

A) The agents monitored by CCR can only be in one group.
B) Queuing groups are not supported for CCR.
C) Collective groups are not supported for CCR.
D) All agents in a CCR group need to have the same set type.
E) CCR must pull data from the highest numbered group of which the agent is a member.


2. A customer uses a call accounting system and account codes in the IP Office to keep track of billable time spent with their clients when on the phone. They would like to be able to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Answer Pending


3. The system has had voice quality issues on T1/E1 calls the last few days. Which application can you use to see the history of errors on that line?

A) System Status Application
B) Customer Call Reporter
C) System Monitor
D) Wireshark


4. Which three steps are needed to add a second IP Office unit to one-X Portal? (Choose three.)

A) Add a LDAP entry using IP Office Manager to the primary IP Office.
B) Add the IP address using one-X Portal CSTA and DSML links.
C) Add the required licenses to the second IP Office.
D) Run a modify to the one-X Portal setup and add the second IP Office.
E) Restart the one-X Portal service.


5. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Mobile User
B) Power User
C) Email Integration Services
D) Voicemail to Email
E) Teleworker


Solutions:

Question # 1
Answer: C
Question # 2
Answer: A
Question # 3
Answer: A
Question # 4
Answer: B,C,E
Question # 5
Answer: A,B

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