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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Would you like to deploy an outbound contact
center solution behind an existing PBX via PRI or SIP trunks?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

2. Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)

A) The CEO/Owner is most likely the buyer
B) The business believes that contact center capabilities are essential
C) The business lacks technical knowledge
D) The business applies technology to address a business problem
E) IT is the buyer or strong influencer

3. If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?

A) Avaya Outbound Contact Express
B) Avaya Contact Center select
C) Avaya IP Office Contact Center

4. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Inbound and Outbound
B) Real-time monitoring
C) Recording and storage
D) Workforce Optimization
E) Caller segmentation

5. Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A) India
B) Germany
C) UK
D) US
E) New Zealand
F) Australia
G) Canada

Solutions: