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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A) The business is focused primarily on support
B) The business is social media aware, but not involved in interactions
C) The business requires G14 language support
D) The business is voice-centric with multichannel
E) The business makes IT driven decisions

2. True or false? The net message for Avaya Contact Center Solutions for IP Office is that midsize businesses can now leverage Avaya customer experience management leadership in a solution that is fit for purpose - simple, yet powerful; with flexible deployment options; easy to use, maintain, and administer, and are all optimized for use with Avaya IP Office software.

A) True
B) False

3. Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)

A) Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.
B) Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
C) Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
D) Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.

4. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They support blended multichannel inbound and outbound contacts
B) They can scale up to 10,000 simultaneous configured agents
C) They feature industry-leading agent and supervisor desktops, call recording, and reporting
D) They supported by Avaya IP Office Support Services (IPOSS)
E) They can scale up to 5.000 supervisors

5. Which are the correct capacities for Avaya IP Office Contact Center? (Select two.)

A) Up to 100 ActiveVoiceAgents with IP Office Server Edition
B) Up to 30 Active Multichannel Agents with IP500v2
C) Up to 250 Active Voice Agents with IP Office Server Edition
D) Up to 1,000 Active Multichannel Agents with IP500v2

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