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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about mailboxes?

A) Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
B) Techmail is responsible for pulling emails from single or multiple mailboxes.
C) Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
D) The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
E) The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.

2. Which two statements are true when working with add-ins in a Custom Object workspace?

A) It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
B) You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.
C) Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
D) IGenericObject is the interface that is available with the add-in API for custom objects.
E) IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.

3. Which is a sample object query?

A) SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
B) SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
C) SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND
Contact.Address.City='Bozeman';
D) SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;

4. Which four view modes are available in the Report Editor?

A) Design View
B) Data Set View
C) Report View
D) Graphical View
E) Database View
F) Layout View

5. Which two statements are true about linking products, categories, and dispositions?

A) Links can be automatically created to categories and dispositions based on answers an incidents.
B) A leaf product's links are inherited from its parent product.
C) Product-category linking is independent of product-disposition linking.
D) Links can be created only between the parent levels of products, categories, and dispositions.
E) Product-category linking restricts customers from searching on the Customer Portal.

Solutions: