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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How many rows can be returned by a tabular query?

A) Unlimited
B) 10000
C) 100000
D) 1000
E) 100

2. Which six actions initiate the business rules engine to run their configured logic?

A) An agent views the rule log.
B) An agent edits an opportunity.
C) A customer updates contact details via the end-user pages.
D) An agent edits contacts, incidents, organizations, or tasks.
E) A customer creates an incident in the end user portal.
F) The rules engine is updated.
G) A customer adds more information to their incident via the end-user pages.
H) An agent creates or edits an answer.
I) An administrator compiles the rules engine.
J) An agent runs an incident report.

3. You are creating custom fields and enter a column name. However, you receive an error when you try to save it.
Identify three reasons for this.

A) The column name contains a punctuation.
B) The column name starts with a lowercase alphabet.
C) The column name contains an underscore.
D) The column name starts with a number.
E) The column name contains a dollar symbol.
F) The column name contains a space.

4. An agent tries to open an incident from his or her recent items.
Which three components determine what appears to the agent on opening an incident record?

A) Configuration settings
B) SLAs
C) Workspace rules
D) Profile workspace assignment
E) Profile functional permissions
F) Profile navigation assignment

5. Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Transactional survey in rules
B) Broadcast survey
C) Website link survey
D) Polling survey

Solutions: