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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which two statements are true about linking products, categories, and dispositions?

A) Links can be automatically created to categories and dispositions based on answers an incidents.
B) A leaf product's links are inherited from its parent product.
C) Product-category linking is independent of product-disposition linking.
D) Links can be created only between the parent levels of products, categories, and dispositions.
E) Product-category linking restricts customers from searching on the Customer Portal.

2. Which two events can trigger Custom Process Models?

A) Refresh
B) Load
C) OnSaveComplete
D) Create
E) Update

3. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /v1.3/accounts/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
D) https://yoursite.domain/services/rest/connect /latest/accounts/3
E) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3

4. What must you set to enable the email channel?

A) EGW_UPDATE_BY_CREATE
B) EGW_AUTO_CONT_CREATE
C) EGW_SAVE_EMAIL_HEADERS
D) EGW_ENABLED
E) EGW_SECURE_UPDATE_ENABLED

5. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter the value "Unlimited" in the chat and email fields.
B) Enter zero as the initial value for both fields.
C) Leave both the chat and email fields limit as blank.
D) Use the default values.

Solutions: