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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Oracle Engagement Cloud provides tools to add or modify which six types of entities?

A) Fields
B) Themes
C) Objects
D) Reports
E) Icons
F) Exports
G) Roles and privileges
H) Object workflow

2. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Products
B) Manage Service Request Queue
C) Manage Service Request Categories
D) Manage Service Request Severities
E) Manage Service Request Resolutions
F) Manage Service Request Status Values

3. Which two are true characteristics about the lifecycle of a service request?

A) If required, users can manually set the "Closed" status for a service request.
B) Users can reopen a service request when the status is set to "Closed".
C) Users can reopen a service request when the status is set to "Resolved".
D) "Closed" status is set by an automaticjob after a specified number of days.
E) "Customer working" is one of the five seeded status types.

4. Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

A) Adjust permissions on all customer's profiles.
B) Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
C) Adjust the inbound message filters.
D) Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.

5. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The environment was not provisioned correctly and the service module is missing.
B) Theteam members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The team members don't have the Email Administrator Role provisioned.

Solutions: