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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
B) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
C) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
D) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.

2. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
B) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
C) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The batch job for recommendations has not been executed.

3. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The environment was not provisioned correctly and the service module is missing.
B) Theteam members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The team members don't have the Email Administrator Role provisioned.

4. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can send an e-mail notification to specified recipients.
B) You can modify the workflow to update field values within the SR object.
C) You can define the workflow to run when certain fields of the SRobject are changed.
D) You can generate tasks for the SR object from the workflow.
E) You will be required to code any new workflow actions in Groovy.
F) You must make the changes using the Page Composer tool.

5. Which three statements are true?

A) Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
B) Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.
C) Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
D) Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.

Solutions: