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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two events can trigger Custom Process Models?

A) Refresh
B) Load
C) OnSaveComplete
D) Create
E) Update

2. Your customer wants to display customized branding information in the login window. Which two options can be used?

A) Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in thecontent pane of the login page.
B) Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
C) Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
D) Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

3. Which Oracle Service Cloud capability can assign chats based on language and product skills?

A) Business rules
B) Engagement engine
C) Advanced routing
D) Syndicated chat

4. You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

A) Requesting Chat from File > Options > View Options
B) Configuring advanced routing
C) Fixing the chat workspace
D) Clicking Request Chat on the Live Media bar
E) Deselecting the Pull Chat check box in the agent's profile

5. Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during customprocesses testing?

A) f1, f2, f5, f3, f4
B) f2, f5, f3, f1, f4
C) f5, f2, f3, f4, f1
D) f1, f2, f4, f3, f5
E) f2, f5, f1, f3, f4

Solutions: