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Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. You observe thatwhen customers search with the keyword "IPhone 7" they get thousands of results, but when they search with "IP7" they get fewer results.
You do not plan to modify any answer articles but want to get same the number of results whether customers search withkeywords "IPhone 7" or "IP7" or any related search term.
What should you do?

A) Include search term in Search priority word.
B) Add all related search terms to an aliases.txt.file.
C) Include the search terms in Answers Keywords
D) Include search terms in Stop Words
E) Include the search terms in both Answer Keyword and Stop Word.

2. Which three tasks should you perform after deploying custom objects? (Choose three.)

A) creating a workspace
B) defining relationships with other custom objects or standard objects
C) creating system attributes
D) editing a user's profile to grant permissions to use the custom object workspace
E) creating standard reports
F) adding the workspace to a user's navigation set

3. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)

A) Once a user rejects the article, the system automatically deletes the article.
B) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
C) In Workflow you cannot reassign a task to another user or team.
D) A Workflow process can only be used while creating and editing the articles.
E) Once a user rejects the article, it moves to the previous step.

4. You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

A) Add a conditional section within the answer with any access level.
B) Create an access level that has no customer portal visibility and assign itto the conditional section you do not want customers to view.
C) Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
D) Make the answer status private, make the required changes, and republish it.

5. Which two statements are true about Knowledge Advanced views? (Choose two.)

A) You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.
B) Views do not depend on the number and purpose of the interface that your organization uses.
C) In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.
D) In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.
E) View cannot be renamed or deleted but only modified.

Solutions: