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IBM Smarter Commerce Sales Mastery Test v1 Sample Questions:

1. Extended selling channels and brand experience include .

A) call center and physical stores
B) segmentation, promotions, targeting
C) social integration, remote widgets, affiliates
D) web store, mobile store, kiosks

2. Which one of these software solution components providing business capabilities is
NOT part of the 'Market' offerings?

A) ILOG
B) Unica
C) WebSphere Commerce
D) Coremetrics

3. What is one key benefit of the collaboration network?

A) Rapid partner on-boarding.
B) Best-of breed product design.
C) Understanding customer preferences.
D) Reduced employee turn-over.

4. Which of the following is NOT a benefit delivered in the context of the Case Management Solution of the 'Service' Offerings?

A) A case worker has all the information needed to improve case outcomes and optimize decisions
B) A case worker can skip the customer feedback and get directly to focus on the problem at-hand
C) Deliver case workers the solution in a fraction of time of other approaches
D) Integrated analytics help organizations understand the impact of case loads.

5. Smarter Commerce is focused on which of the following 3 dimensions with respect to the customer?

A) Customer potential, customer transaction capture, customer fulfillment.
B) Customer returns, customer purchases, customer order changes.
C) Customer insight, customer value strategy, customer & partner engagement.
D) Customer demographics, customer geography, customer affluence.

Solutions: