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IBM Sterling Order Management V9.1, Deployment Sample Questions:

1. A customer calls the call-center to initiate a return. However, the customer does not have a sales receipt of the sales order. How can this return order be created in the system?

A) Create a return with a dummy sales order number.
B) Create a credit memo.
C) Issue a refund to the customer.
D) Create a blind return order.

2. Which two statements are true in determining the work order type, either Provided Service (PS) or Delivery Service (DS) Work Order?

A) A work order is considered to be a PS work order if there is at least one PS line present.
B) A work order is considered to be a DS work order if all the lines present are DS lines.
C) A work order is considered to be a DS work order if services are completed at the ship node.
D) A work order is considered to be a PS work order if all the lines present are PS lines.
E) A work order is considered to be a DS work order if there is at least one DS line present.
F) A work order is considered to be a PS work order if services are completed at the ship node.

3. A customer credit card has been authorized with an authorization expiration date of September 28. The order does not get settled before September 28 and the payment configurations are as shown below.


IBM 000-219 : Practice Test
On which date will the IBM Sterling Selling and Fulfillment Suite raise a reauthorization request?

A) September 27September 27
B) September 28September 28
C) September 29September 29
D) September 30September 30

4. A buyer in the supply chain network requires certain compliance services (such as adding an RFID label) to be performed for certain items. Which statement is true about the fulfillment process for this item?

A) Compliance services can be performed for only bundle items.
B) Compliance services can be configured at item level for each buyer.
C) Compliance services can be configured for a buyer at the item classification level.
D) Compliance services can be configured at the enterprise, buyer, and item level.

5. Which statement describes custom table in the IBM Sterling Selling and Fulfillment Suite?

A) A custom table is an independent table and can be modeled as an extension to a standard application database table.
B) A custom table is an independent table and cannot be modeled as an extension to a standard application database table.
C) A custom table is an independent table with a one-to-one relationship with a standard application database table.
D) A custom table is an independent table with a many-to-one relationship with a standard application database table.

Solutions: